Operations Maintenance Manager

About our client:

They are revolutionising the property management industry with their industry-leading software solutions. Their innovative technology is transforming the way property managers and owners handle their properties, streamlining processes and enhancing efficiency. As they continue to expand their global footprint, they are looking for a skilled Operations Manager.

Role Overview:

As an Operations Manager, you’ll be at the forefront of our operations, ensuring seamless communication with clients and contractors, handling multiple tasks under pressure, and maintaining a high level of customer service. You’ll thrive in our multi-platform, multilingual workplace and play a crucial role in coordinating our hybrid work model, predominantly from our Vilnius office.

Key Responsibilities:

• Client and Supplier Communication: Manage incoming phone calls and emails from clients and suppliers with professionalism and enthusiasm. Your ability to build strong relationships will be vital in fostering positive connections.
• Pressure Handling: This is the name of the game pressure is what describes property management at best and you need to tackle time-sensitive tasks and unforeseen challenges daily. Your calm and collected approach will set the tone for the team during demanding periods and set an example to the contractors.
• Multitasking Mastery: Juggle multiple challenges simultaneously, efficiently prioritising tasks and ensuring nothing falls through the cracks.
• Organisational Excellence: they operate their own Management software – Mainlix, additional tools that we use are Monday.com, Microsoft Teams & Microsoft office products. Knowledge of these products is a great advantage and will ensure you can showcase your skills at its best.
• Hybrid Workplace Coordination: Play a central role in managing our hybrid work environment, primarily operating from our Vilnius office while collaborating with remote team members. Your adaptability will be key to maintaining team cohesion.
• Global Client Interaction: Occasionally travel to meet clients, primarily in the UK and Denmark. Your global perspective will contribute to our international success.

Qualifications:

• Proven experience in operations management, demonstrating expertise in client and supplier communication, multitasking, and organisation.
• Ability to excel in a fast-paced, dynamic environment.
• Exceptional problem-solving skills and the capacity to make sound decisions under pressure.
• Strong proficiency in multi-platform communication tools and adaptability in a multilingual workspace.
• Willingness to travel internationally for client meetings as needed.
• Excellent verbal and written communication skills in English; proficiency in Danish or other languages is a plus.

What We Offer:

• An exciting and innovative work environment at the forefront of property management technology.
• Opportunities for professional growth and career advancement as part of a rapidly expanding company.
• Competitive salary and benefits package.
• A collaborative team culture that values diversity and creativity.
• The chance to shape the future of property management software.
• Bonus Scheme

Note: The specific salary offer will depend on the candidate‘s experience, competencies displayed, and suitability to the requirements of the position.