General Manager

Key Responsibilities

1. Operational Management:

• Oversee daily business operations to ensure efficiency and productivity.
• Develop and implement operational strategies that align with the company’s goals and objectives.

2. Strategic Planning:

• Assist in the development of strategic plans to drive business growth and achieve company objectives.
• Implement and monitor short-term and long-term strategic goals.
• Coordinate and oversee OKRs planning and implementation.
• Conduct Annual, Quarterly and Monthly planning sessions.

3. Financial Oversight:

• Manage budgets, forecasts, and financial performance to ensure profitability.
• Develop and manage the operational budget, ensuring cost-effective operations.
• Liaise with Finance and accounting team for operational alignment

4. Performance Monitoring:

• Track key performance indicators (KPIs) and ensure that targets are met or exceeded.
• Identify areas for improvement and implement processes to enhance operational efficiency.

5. Process Improvement:

• Oversee the development and implementation of efficient processes and procedures.
• Promote the adoption of new technologies and innovative practices.

6. Team Leadership:

• Lead and develop the team, fostering a positive and productive work environment.
• Provide leadership and direction to the operations team.

7. Customer Satisfaction:

• Ensure high levels of customer satisfaction through effective service delivery.

8. Resource Management:

• Allocate resources effectively, including managing inventory, facilities, and staffing.
• Ensure optimal allocation and utilization of resources, including human, financial, and physical assets.

9. Compliance and Risk Management:

• Ensure compliance with laws, regulations, and company policies.
• Identify operational risks and develop mitigation strategies.

10. Market Analysis:

• Monitor market trends and competitor activities to identify opportunities and threats.

11. Project Management:

• Oversee major projects from initiation to completion, ensuring they meet deadlines and budget constraints.

12. Communication:

• Serve as a key point of contact between departments and ensure clear communication across the organization.
• Act as a liaison between the operational team and other departments, as well as external stakeholders such as suppliers and partners.

Requirements

• Education: Bachelor’s degree in Business Administration, Management, or a related field. An MBA or equivalent advanced degree is preferred.
• Experience:
  • Minimum of 10 years of experience in a managerial role, with at least 5 years in a senior management position such as Operations Manager, Senior Manager, or Director of Operations.
  • Proven experience in strategic planning, process improvement, and operational management.
  • Experience in financial management, including budgeting, forecasting, and financial performance monitoring.
• Skills:
  • Strong leadership and team-building skills.
  • Excellent analytical and problem-solving abilities.
  • Effective communication and interpersonal skills.
  • Strong organizational and project management skills.
  • Proficiency in using business software and tools (e.g., ERP systems, Microsoft Office Suite).

Minimum Experience:

• 10+ years in a managerial role, with significant experience in senior management positions.
• Proven track record of successfully managing operations and driving business growth.
• Experience in developing and implementing strategic plans and improving operational processes.

Working Conditions:

• Full-time position with occasional travel as needed.
• Ability to work under pressure and manage multiple tasks simultaneously.

Salary:

$80,000 – $120,000 salary commensurate with experience, plus bonus, benefits, stock options and performance-based incentives.

Benefits

• Amazing Office Environment
• Retreats & Team Building Events
• Paid Vacation & Holiday’s